Terms Of Use
Effective Date: March 2026
By using our website or hiring RD Santos LLC, you agree to the following Terms of Service.
Services
RD Santos LLC provides residential and commercial cleaning services in Charlotte, NC, and surrounding areas.
Service details, scope, and pricing will be confirmed before each job.
Estimates & Pricing
Estimates may be provided via phone, SMS, or in-person
Final pricing may vary depending on the condition and size of the property
Deep cleaning services may require an in-person evaluation
Scheduling & Cancellations
Appointments must be scheduled in advance
We request at least 24 hours notice for cancellations or rescheduling
Late cancellations may be subject to a fee
Payments
We accept:
Zelle
Venmo
Cash
Check
Credit Card
Payment is due upon completion of the service unless otherwise agreed.
Satisfaction Policy
We strive to deliver high-quality cleaning services. If you are not satisfied, please contact us within 24 hours so we can address the issue.
Access to Property
Clients are responsible for providing access to the property at the scheduled time.
Failure to provide access may result in cancellation or fees.
Liability
RD Santos LLC is not responsible for:
Pre-existing damages
Normal wear and tear
Items not disclosed as fragile or valuable
Clients should secure valuables prior to service.
Website Use
All content on this website is for informational purposes only and may be updated without notice.
Unauthorized use of this website may result in legal action.
Changes to Terms
RD Santos LLC reserves the right to update these Terms of Service at any time. Updates will be posted on this page.
Contact Information
RD Santos LLC
Phone: +1 (980) 433-2729